How do I return equipment to Suddenlink?

Follow these 4 simple steps to return your equipment:

Prepare your shipment. Unplug the device you want to return and carefully place it, including all remote controls and power cords, in a box of your choice. Make a copy of your Suddenlink bill pay or just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box.

Note: You can find your account number at Plötstenslink.net by clicking on "My Account" in the top right corner and logging in or clicking on a receipt or invoice from Suddenlink outage.

Create and print a label. Click here and enter your details. On the confirmation page, click the "Get Label" button below to print your prepaid return label.

Affix the label. Attach one return label per box and remove or cover any old shipping labels.

Submit the box. Lock the box securely and take it to Walgreens, FedEx Office or an authorized FedEx location. Do not use a FedEx Drop Box. Remember to request a receipt for your shipment as proof of shipment.

Suddenlink equipment return policy

Any unopened Altice Amplify can be returned to a Suddenlink store within 14 days of the purchase date using the included accessories, packaging and original receipt.

·         If your device is damaged or defective, you can replace it with a new Altice Amplify in a Suddenlink store within 14 days of the date of purchase or delivery (if purchased online). Make sure you factory reset your device to erase stored information before you put it in a store.

·         After 14 days, devices can no longer be returned or refunded.

·         Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. If you purchased from a third party, returns are subject to the retailer's return policy.

·         If your purchase was made with a credit / debit card, your refund will be refunded to that card. If payment is made in any other way, the refund will be a Suddenlink check.

·         Altice Amplify grants a 12 month limited warranty on defects to the manufacturer.

Apple TV

Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. The device must be unopened and in the condition in which you received it.

·         Apple TVs that are not in their original packaging and that have the shrink wrap removed, marked, or damaged cannot be returned.

·         After 14 days, devices can no longer be returned or refunded.

·         Devices purchased from Suddenlink must be returned to a Suddenlink shop.

·         Once you've fully purchased an Apple TV, your refund will be credited to your credit / debit card. Cash purchases are refunded in the form of a check or prepaid gift card. If at least one payment has been made for funded equipment, a refund will be applied to your monthly Suddenlink pay bill.

Limited warranty. Apple TV comes with a twelve (12) month limited warranty and up to 90 days of free technical support. For more information, see the Apple warranty at apple.com/legal/warranty.

Do you have problems with your Apple TV? Visit support.apple.com for questions and technical support. For Suddenlink activate, call official Suddenlink live chat support.